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- 2019-07-07 (2)
- 2008-10-10 (1)
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This document outlines five conflict resolution styles: confront, compromise, collaborate, accommodate, and avoid. It explains how to identify and strategically use these styles in workplace conflicts. The document also discusses three strategies for conflict resolution: engage, do-not-engage, and negotiate, providing examples for each. Additionally, it highlights different types of negotiators and offers advice on effective negotiation techniques. The goal is to help managers and associates resolve conflicts efficiently by understanding and applying appropriate conflict resolution styles and strategies. Original publication date June 2002.
Citas
Bell, Art Ph.D. (2002). Six ways to resolve workplace conflicts. McLaren School of Business, University of San Francisco website. Available on the
World Wide Web at http://www.usfca.edu/fac-staff/bell/article15.html.
Date visited, March 11, 2002. Reynolds, Stephanie, and Eryn Kalish. (2002). Managing collaborative conflict resolution. Reynolds/Kalish website. Available on the World Wide Web at http://www.reynoldskalish.com/mccr.html. Date visited, March 13, 2002.
Robin, Daniel. (2002). When to engage, when not to engage. A Daniel Robin and Associates website. Available on the World Wide Web at
http://www.abetterworkplace.com/085.html. Date visited, March 11, 2002.
Wertheim, Professor E. (2002). Negotiations and resolving conflicts: An overview. A Northeastern University website. Available on the World Wide Web at http://web.cba.neu.edu/~ewertheim/interper/negot3.htm. Date visited, March 11, 2002 https://doi.org/10.1201/9781420000023.pt1a
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
Derechos de autor 2008 UF/IFAS