Keywords
Pandemic
Extension
Virtual Facilitation
Trust
Evaluation
How to Cite
Abstract
This fifth publication in the Road to Recovery series discusses how Extension professionals can evaluate techniques to build trust when facilitating virtual programming. Specific recommendations are provided addressing concerns about short- and long-term virtual trust, inclusion techniques, Zoom fatigue, and cybersecurity. This new 5-page publication of the UF/IFAS Department of Agricultural Education and Communication was written by Colby Silvert, Cody Gusto, John Diaz, and Glenn Israel.
https://edis.ifas.ufl.edu/wc388
References
Blum, S. (2020, April 22). Why we’re exhausted by Zoom. Inside Higher Ed. https://www.insidehighered.com/advice/2020/04/22/professor-explores-why-zoom-classes-deplete-her-energy-opinion
Ferrazi, K. (2020, October 8). How to build trust in a virtual workplace. Harvard Business Review. https://hbr.org/2012/10/how-to-build-trust-in-virtual
Fosslien, L., & West Duffy, M. (2020, April 29). How to combat Zoom fatigue. Harvard Business Review. https://hbr.org/2020/04/how-to-combat-zoom-fatigue
Gambetta, D. (1988). Trust: Making and breaking cooperative relations. Basil Blackwell.
Garmston, R. J. (2013). The presenter's fieldbook: A practical guide. Rowman & Littlefield.
Germain, M. L., & McGuire, D. (2014). The role of swift trust in virtual teams and implications for human resource development. Advances in Developing Human Resources, 16(3), 356–370. https://doi.org/10.1177/1523422314532097
Higgins, T. (2020, March 27). Coronavirus pandemic could inflict emotional trauma and PTSD on an unprecedented scale, scientists warn. CNBC. https://www.cnbc.com/2020/03/27/coronavirus-pandemic-could-inflict-long-lasting-emotional-trauma-ptsd.html
Hogan, K., & Sathy, V. (2020, April 13). 8 ways to be more inclusive in your Zoom teaching. The Chronicle of Higher Education. https://community.chronicle.com/news/2333-8-ways-to-be-more-inclusive-in-your-zoom-teaching?cid=VTEVPMSED1
Israel, G. D., Diehl, D. C., Galindo, S., Ward, C., Ramos, A. K., Harrington, M., & Kasner, E. J. (2020). Extension professionals' information use, protective behaviors, and work-life stress during the COVID-19 pandemic. Journal of Extension, 58(6), 5.
Knowles, M. S., Holton III, E. F., & Swanson, R. A. (2015). The adult learner: The definitive classic in adult education and human resource development (8th ed.). Routledge. https://doi.org/10.4324/9781315816951
Lee, J., Sniderman, B., Marquard, B., Galletto, N., Geeanpersadh, P., & Cherny, M. (2020). Embedding trust into COVID-19 recovery. Deloitte Insights. https://www2.deloitte.com/us/en/insights/economy/covid-19/building-trust-during-covid-19-recovery.html
Minaya, E. (2020, April 3). CFOs plan to permanently shift significant numbers of employees to work remotely—Survey. Forbes. https://www.forbes.com/sites/ezequielminaya/2020/04/03/cfos-plan-to-permanently-shift-significant-numbers-of-employees-to-work-remotely---survey/
Mrvova, K. (2020, September 3). 20 best virtual icebreakers for your Zoom meetings. Slido. https://blog.sli.do/virtual-icebreakers/
Sytch, M., & Greer, L. (2020, August 18). Is your organization ready for permanent WFH? Harvard Business Review. https://hbr.org/2020/08/is-your-organization-ready-for-permanent-wfh
van Dorn, A., Cooney, R. E., & Sabin, M. L. (2020). COVID-19 exacerbating inequalities in the US. The Lancet, 395(10232), 1243–44. https://doi.org/10.1016/S0140-6736(20)30893-X
Warnock, P. (1992). Surveying client satisfaction. Journal of Extension, 30(1).
Unless otherwise specified, articles published in the EDIS journal after January 1, 2024 are licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International (CC BY-NC-ND 4.0) license.