AEC-377, an 8-page fact sheet by Bryan D. Terry and Glenn D. Israel, describes how UF/IFAS' Unifas software should be used to report Extension contacts, defines two types of contacts (Extension and Clientele) and provides examples for recording contacts. Published by the UF Department of Agricultural Education and Communication, May 2006.
AEC377/WC058: Reporting Clientele Contacts in Workload (ufl.edu)
Mayo, D. E. 2000. Contact Calculator 1.0. Marianna, FL: UF Jackson County Extension.
Norman, M. and G. D. Israel. 2001. Extension Contacts: Definitions and Examples. UF/IFAS EDIS publication AEC 362.
Taylor, C. L. and G. D. Israel. 1994. Guidelines to Reporting Extension Clientele Contacts. UF/IFAS EDIS publication PE-50.
U. S. Executive Office of the President, Office of Management and Budget. 1997. Revisions to the Standards for the Classification of Federal Data on Race and Ethnicity. Washington, D.C.: Available at: http://www.whitehouse.gov/omb/fedreg/1997standards.html