Keywords
Conflict
ROCI-II
Resolution
conflict management
Categories
How to Cite
Abstract
Conflict is inevitable in workplaces among people of all ages. Extension professionals have a unique position where in a single workday they may be engage with youth and volunteers, as well as colleagues and supervisors. Extension professionals may experience conflict with their stakeholders, volunteers, and supervisors; therefore, they must be able to understand conflict and conflict styles to navigate tense situations. The Rahim Organizational Conflict Inventory (ROCI) is an instrument that can be used to understand one’s interpersonal conflict management style. By having a strong understanding of conflict components and for utilizing the ROCI tool, Extension professionals can manage conflict well and reduce the likelihood of dysfunctional conflict destroying relationships, teams, and organizations.
References
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