Leadership Skills Series #3: Communication & Conflict Management
side image of gopher tortoise opening its mouth. Figure 4 from  Wildlife of Florida Factsheet: Gopher Tortoise: WEC396/UW441, 8/2018
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How to Cite

Wert, Jennifer, Matthew Sowcik, and Jera Niewoehner-Green. 2018. “Leadership Skills Series #3: Communication & Conflict Management: AEC654/WC317, 11/2018”. EDIS 2018 (5). Gainesville, FL. https://doi.org/10.32473/edis-wc317-2018.


As part of the Leaders Skills Series, this publication provides Extension professionals with recommendations on how to utilize short leadership videos to address the topics of communication and conflict management. Outlined throughout the publication is a brief synopsis of each of the four different videos, a link to the videos, and recommended questions to help facilitate group discussion. After watching the videos and engaging in the discussion questions, Extension professions should have a better understanding of how to have better conservations, the impact of technology on communication, and how to handle conflict productively.

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Crosby, T., Pilgreen, B., Stanton, T., Raffa, J., Ryden, P., & Robertson, D. (2017, September). A conference call in real life [Video file]. Retrieved from https://www.youtube.com/watch?v=kNz82r5nyUw

Headlee, C. (2015, May). 10 ways to have a better conversation [Video file]. Retrieved from https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation

Heffernan, M. (2012, August). Dare to disagree [Video file]. Retrieved from https://www.youtube.com/watch?v=PY_kd46RfVE

Ury, W. (2010, October). The walk from "no" to yes." [Video file]. Retrieved from https://www.ted.com/talks/william_ury

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International (CC BY-NC-ND 4.0) license.