The Benefits of Extension Program Area Specialization: A Look at Client Satisfaction and Outcomes
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Cotter, Mallory L, and Glenn Israel. 2021. “The Benefits of Extension Program Area Specialization: A Look at Client Satisfaction and Outcomes: WC396/AEC735, 8/2021”. EDIS 2021 (4). https://doi.org/10.32473/edis-wc396-2021.

Abstract

This study explores the effect of Extension program area on the perceptions of clientele regarding their overall satisfaction and benefits of services provided by Extension. Written by Mallory L. Cotter and Glenn D. Israel, and published by the UF/IFAS Department of Agricultural Education and Communication; 5 pp.
https://edis.ifas.ufl.edu/wc396

https://doi.org/10.32473/edis-wc396-2021
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References

Florida Board of Education. (2002). State Universities’ Accountability Report. December 10, 2002. Tallahassee, FL: author.

Galindo-Gonzalez, S., & Israel, G. D. (2010). The influence of type of contact with Extension on client satisfaction. Journal of Extension, 48(1), 1–14. https://archives.joe.org/joe/2010february/a4.php

Galindo-Gonzalez, S., Israel, G. D., Weston, M., & Israel, K. A. (2017). Extension program and customer satisfaction: Are we serving all clients well? EDIS 2017(2). https://edis.ifas.ufl.edu/publication/wc070

Israel, G. D. (2020). Florida Cooperative Extension Service’s Client Experience Survey Protocol. https://pdec.ifas.ufl.edu/satisfaction/

Israel, G. D., & Galindo-Gonzalez, S. (2009). Diverse market segments and customer satisfaction: Does Extension serve all clients well? Journal of International Agricultural and Extension Education, 16(1), 89–103. https://doi.org/10.5191/jiaee.2009.16107

Strong, R., & Israel, G. D. (2009). The influence of agent/client homophily on adult perceptions about Extension’s quality of service. Journal of Southern Agricultural Education Research, 59, 70–80. https://pdec.ifas.ufl.edu/satisfaction/articles/Strong and Israel-The Influence of Agent-Client Homophily.pdf

Terry, B. D., & Israel, G. D. 2004. Agent performance and consumer satisfaction. Journal of Extension, 42(6). https://archives.joe.org/joe/2004december/a4.php

UF/IFAS. (2018). Customer satisfaction fact sheet. UF/IFAS Program Development & Evaluation Center. https://pdec.ifas.ufl.edu/impacts/CSS_2018.pdf

UF/IFAS. (2019). Customer satisfaction fact sheet. UF/IFAS Program Development & Evaluation Center. https://pdec.ifas.ufl.edu/impacts/CSS_2019.pdf

UF/IFAS. (2020). Customer satisfaction fact sheet. UF/IFAS Program Development & Evaluation Center. https://pdec.ifas.ufl.edu/impacts/CSS_2020.pdf

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