Supplementary Files
Keywords
survey
How to Cite
Abstract
The Florida Cooperative Extension Service (FCES) provides a variety of information to clients throughout the state. In order to determine the extent of client satisfaction, the FCES conducts an annual survey. The survey was sent to a sample of clients who have received educational information between March and July 2017. A total of 1,202 participants responded, and 94.9% of Extension clients reported that they were satisfied or very satisfied with the overall services provided. Many Extension clients also shared suggestions for improving services, including improved communication, increased advertising, and increased availability for some classes. In this five-page document from the UF/IFAS Department of Agricultural Education and Communication, Glenn D. Israel and Tiffany Henderson summarize the results of the survey and provide recommendations for how to improve Extension’s services.
http://edis.ifas.ufl.edu/wc326
References
American Association for Public Opinion Research [AAPOR]. 2016. Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys. Retrieved from http://www.aapor.org/AAPOR_Main/media/publications/Standard-Definitions20169theditionfinal.pdf
Haile, T. M. & Israel, G. D. 2005. A Job Well Done: Clients Satisfied with Extension's Service. AEC374. Gainesville: University of Florida Institute of Food and Agricultural Sciences. http://edis.ifas.ufl.edu/wc056
Israel, G. D. 2017. Florida Cooperative Extension Service's Customer Satisfaction Survey Protocol. Retrieved from http://pdec.ifas.ufl.edu/satisfaction/CSS%20Protocol%20-%202018.pdf
Israel, G. D., & Fugate, A. M. 2001. Extension Helps Residents; Customer Satisfaction High. AEC342. Gainesville: University of Florida Institute of Food and Agricultural Sciences. http://edis.ifas.ufl.edu/PD040
Israel, G. D., Borger, R. H., Greer, K., Kelly, S., Byrum, K. L., Pelham, J., Samuel, N., Singleton, L. O., Wells, II, R. H., & Momol, T. 2015. "Using Facebook Advertising to Connect with Extension Audiences." Journal of Extension, 53(4), article 4FEA10. http://www.joe.org/joe/2015august/a10.php
Rossi, P. M., Lipsey, M. W., & Freeman, H. E. 2004. Evaluation: A Systematic Approach. 7th ed. Newberry Park, CA: Sage Publications.
Stofer, K. 2018. Getting Engaged: Program and Event Planning for Clients with Diverse Abilities. AEC636. Gainesville: University of Florida Institute of Food and Agricultural Sciences. http://edis.ifas.ufl.edu/wc299
Terry, B. D., & Israel, G. D. 2004. "Agent Performance and Consumer Satisfaction." Journal of Extension, 42(6). http://www.joe.org/joe/2004december/a4.php
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