The Learner Care Dashboard: An Innovation in Student Support


student outreach
student communication

How to Cite

Karpen, S., Howlett, B., King-Robertson, A., & Sanders, J. (2023). The Learner Care Dashboard: An Innovation in Student Support. Journal of Postsecondary Student Success, 2(3), 98–112.


Decades of research suggests that supportive faculty communication improves student retention and progression; however, most communication interventions occurred at on-site universities and were implemented briefly in one or several courses. In this article, we describe the outcomes of a consistent, personalized student outreach program implemented in every course and for students’ entire tenure at a fully online university. In 2019, Western Governors University launched a student support program called Learner-Centered Faculty (LCF)—a paradigm that focuses on just-in-time, personalized, student-centered faculty support at scale. We evaluated the impact of LCF on student retention and course completion rates and found that LCF-based intervention improved retention and course completion generally and was particularly beneficial for certain groups of students. In the future, we will examine the mechanisms underlying LCF’s success.
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright (c) 2023 Samuel Karpen, Bernadette Howlett, Amy King-Robertson, Jennie Sanders


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