Farnsworth, D., Clark, J., Gatlin, J., Wysocki, A. F., & Kepner, K. W. (2019). Managing Conflict in the Workplace: HR025/HR025, 7/2019. EDIS, 2019(3). https://doi.org/10.32473/edis-hr025-2002 (Original work published October 10, 2008)