Versions
- 2019-07-07 (2)
- 2008-10-10 (1)
Keywords
business
How to Cite
Abstract
This document is about the art of effective listening in sales, offering practical strategies to enhance communication, build trust, and improve customer relationships. It emphasizes the importance of listening with intent, asking thoughtful questions, and using techniques like paraphrasing and reflective feedback to better understand and respond to customer needs. Original publication date January 2001.
Accessibility Summary:
In accordance with Title II regulations this content meets all points of exemption as Archived web content and/or Preexisting conventional electronic documents.
References
Bonura, Joe CSP. “Reflective listening--or how to speak German in a day.” http://www.justsell.com/content/sales/gs0028.htm.
Date visited: November 20, 2001.
Bonura, Joe CSP. “Stop vomiting on your customers!” http://www.justsell.com/content/sales/gs0023.htm. Date visited: November 25, 2001.
Brooks, Bill. “How to listen your way to more sales.” http://www.justsell.com/content/sales/gs0045.htm. Date visited: November 27, 2001.
Parker, Sam. “Shhhhhhh: listen, really listen.” http://www.justsell.com/content/sales/gs0001.htm. Date visited: November 27, 2001.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2019 UF/IFAS