Extension Program and Customer Satisfaction: Are We Serving All Clients Well?
Vol. 2008 No. 5, Historical Fact Sheets
Vol. 2008 No. 5

Extension Program and Customer Satisfaction: Are We Serving All Clients Well? AEC389/WC070, 5/2008

Historical Fact Sheets
https://doi.org/10.32473/edis-wc070-2008
Published 2008-07-09
Sebastian Galindo-Gonzalez
University of Florida
Glenn D. Israel
University of Florida
Marna Weston
Kathryn A. Israel
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Keywords

WC070

How to Cite

Galindo-Gonzalez, Sebastian, Glenn D. Israel, Marna Weston, and Kathryn A. Israel. 2008. “Extension Program and Customer Satisfaction: Are We Serving All Clients Well? AEC389/WC070, 5/2008”. EDIS 2008 (5). Gainesville, FL. https://doi.org/10.32473/edis-wc070-2008.
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Abstract

AEC-389, a 5-page illustrated fact sheet by Sebastian Galindo-Gonzalez, Glenn D. Israel, Marna Weston, and Kathryn A. Israel, explores whether race or gender have an effect on the perceptions of the clientele regarding the quality and outcome of services provided by Extension. Includes references. Published by the UF Department of Agricultural Education and Communication, May 2008.

AEC389/WC070: Extension Program and Customer Satisfaction: Are We Serving All Clients Well? (ufl.edu)

https://doi.org/10.32473/edis-wc070-2008
view on EDIS
PDF-2008

References

Brennan, M. A. (2005). The importance of incorporating local culture into community development. EDIS. Florida Cooperative Extension Service, University of Florida., from http://edis.ifas.ufl.edu/pdffiles/FY/FY77300.pdf https://doi.org/10.32473/edis-fy773-2005

Guion, L. A. (2005a). An overview of diversity. EDIS. Florida Cooperative Extension Service, University of Florida., from http://edis.ifas.ufl.edu/FY752 https://doi.org/10.32473/edis-fy752-2005

Guion, L. A. (2005b). Personal Marketing: A Strategy for Marketing Programs to Diverse Audiences. EDIS. Florida Cooperative Extension Service, University of Florida., from http://edis.ifas.ufl.edu/FY757 https://doi.org/10.32473/edis-fy757-2005

Guion, L. A., & Kent, H. (2005). Ethnic marketing: A strategy fro marketing programs to diverse audience. EDIS. Florida Cooperative Extension Service, University of Florida., from http://edis.ifas.ufl.edu/pdffiles/FY/FY75800.pdf https://doi.org/10.32473/edis-fy758-2005

Haile, T. M., & Israel, G. D. (2005). A job well done: Clients satisfied with Extension's service. EDIS. Florida Cooperative Extension Service, University of Florida., from http://edis.ifas.ufl.edu/WC056 https://doi.org/10.32473/edis-wc056-2005

Place, N. T., & Toro, D. (2006). Reaching Hispanic farmworker audiences: What can we do as Extension educators? EDIS. Florida Cooperative Extension Service, University of Florida., from http://edis.ifas.ufl.edu/pdffiles/WC/WC05500.pdf https://doi.org/10.32473/edis-wc055-2006

Terry, B. D., & Israel, G. D. (2004). Agent performance and customer satisfaction. Journal of Extension, 42(6), from http://www.joe.org/joe/2004december/a4.shtml.

U.S. Census Bureau. (2005). Florida Quick Facts [Electronic Version]. Retrieved August 29, 2007 from http://quickfacts.census.gov/qfd/states/12000.html.

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