From Compliance to Coherence

Aligning Assessment with Student Success for Meaningful Impact

Authors

DOI:

https://doi.org/10.32473/jahe.4.1.142161

Abstract

Assessment in higher education has too often become an institutional ritual: collect evidence, complete the report, close the loop, archive the file, and wait for the next accreditation cycle. This chapter argues that the real problem is not compliance itself but incoherence. Assessment, student success, curriculum, faculty development, accreditation, and student voice often operate as parallel systems rather than as a shared structure for understanding and improving learning. To move from compliance to coherence, institutions must redesign assessment as educational infrastructure. Curriculum maps must become living representations of where learning is introduced, practiced, assessed, supported, and demonstrated. Student success metrics must be interpreted alongside direct evidence of learning. Centers for Teaching and Learning must help translate assessment findings into pedagogical action. Student voice must be treated as evidence rather than ornamentation. Accreditors must be engaged with evidence stories that demonstrate not only programmatic assessment, but also learning progression, equity, and meaningful improvement. The chapter offers a practical framework for building assessment cultures that satisfy external expectations while doing something more important: improving the educational conditions students actually experience.

Author Biography

Will Miller, Embry-Riddle Aeronautical University

Dr. Will Miller is Executive Director of Institutional Analytics, Effectiveness, and Strategic Planning at Jacksonville University. Most recently, Dr. Miller served as Assistant Vice President of Campus Adoption at Campus Labs, a higher education technology and consulting firm. During his time at Campus Labs, Dr. Miller leveraged data best practices to help campuses across the globe make strategic, data-informed decisions. Prior to Campus Labs, Dr. Miller served four years as a faculty member, senior administrator, and the SACSCOC liaison at Flagler College, where he oversaw the campus-wide outcomes assessment process, as well as planning and institutional research activities. Prior to joining Flagler, he held faculty positions at Southeast Missouri State University, Notre Dame College, and Ohio University. As an educator, Dr. Miller draws on his perspective as a public intellectual to engage students in courses on political science, public policy, program evaluation, and organizational behavior. He earned his master’s degree in applied politics from the Ray C. Bliss Institute at The University of Akron, where he also earned his doctorate in urban studies and public affairs. He holds both a master’s degree in political science and a bachelor’s degree from Ohio University.

A forward-thinking data analyst and dynamic speaker, Dr. Miller presents at professional conferences focused on higher education, institutional research, and political science. Whether analyzing public opinion data from central Asian nations for the U.S. Department of State, assessing the inner dynamics of the Republican Party in the era of Trump, or creating models for effective, inclusive strategic planning, he aims to provide relevant, actionable data to relevant stakeholders. As a prolific author, Dr. Miller has written for outlets including Political Science Quarterly, Inside Higher Ed, Journal of Political Marketing, and Times Higher Education, in addition to authoring multiple books and book chapters in published works.

Dr. Miller has served as a strategic advisor to elected officials, agency administrators, and social service agencies. His scholarly pursuits focus on assessment, campaigns and elections, polling, political psychology, and the pedagogy of political science and public administration.

Published

2026-07-31